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CUICEU Training

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CUICEU Training

About This IT Training:

Exam Number:
Exam Name: CUICEU
Certifications: Contact Center
Single-User License  

Cisco Unified Intelligence Center for End Users (CUICEU) Training

The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

What's  Included

  • Comprehensive study materials and official Cisco courseware

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods, such as creating thresholds, show/hide columns, and charts

Course Outline


Module 1: Cisco Unified Intelligence Center Overview


Lesson 1: Introducing Cisco Unified Intelligence Center

  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Personalizing Reports
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security


Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

  • Security Model: Authentication
  • User Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Permissions for Objects
  • Adding a User
  • Adding a User Group
  • Log In the New Users
  • Security Use Cases
  • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports


Lesson 1: Running Cisco Unified Intelligence Center Reports

  • Real-Time vs. Historical Reports
  • Stock Reporting Templates: Unified CCE
  • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
  • Set Up Unified CCE as a Data Source
  • Run a Unified CCE Stock Report
  • Available Stock Reports: Unified CVP
  • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
  • Unified CVP Stock Report output

Lesson 2: Using Permalinks

  • What Is a Permalink?
  • Report Permalinks
  • Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

  • How Reports Can Be Modified
  • Creating a Copy of a Stock Report
  • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting


Lesson 1: Creating a New Cisco Unified Intelligence Center Report

  • Knowing Your Data Source
  • Reporting in a Multichannel Environment
  • Creating a New Report
  • Creating a Dashboard

Lab Outline

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report




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